Dental Office

00:00:02.067 --> 00:00:05.600 line:95% align:center position:50% Our philosophy is to treat, not patients, but people. 00:00:05.667 --> 00:00:08.733 line:95% align:center position:50% All my team are on the same page from the moment a patient calls in. 00:00:08.800 --> 00:00:13.500 line:95% align:center position:50% I always introduce myself, bring them back, show the office, 00:00:13.633 --> 00:00:15.066 line:95% align:center position:50% tell them what we're going to do, 00:00:15.133 --> 00:00:18.033 line:95% align:center position:50% ask them if they have any questions for me or for the doctor. 00:00:18.433 --> 00:00:21.633 line:95% align:center position:50% Very different atmosphere, very different vibe walking in, 00:00:22.100 --> 00:00:24.600 line:95% align:center position:50% the greeting, the comfort, and just understanding. 00:00:24.667 --> 00:00:28.680 line:95% align:center position:50% To me, that has changed my outlook on dentistry completely. 00:00:28.880 --> 00:00:33.500 line:95% align:center position:50% Helping patient to be comfortable while we're going through treatment, 00:00:33.567 --> 00:00:35.600 line:95% align:center position:50% it starts with communication. 00:00:35.920 --> 00:00:41.933 line:95% align:center position:50% The philosophy that guides our team is precision with care. 00:00:42.000 --> 00:00:45.800 line:95% align:center position:50% We as a team are constantly in communication with each other. 00:00:46.280 --> 00:00:50.033 line:95% align:center position:50% Every morning, we have morning huddles where we actually go through schedule. 00:00:50.100 --> 00:00:51.133 line:95% align:center position:50% I guess it starts off 00:00:51.200 --> 00:00:54.320 line:95% align:center position:50% when they are calling for consultation appointment, 00:00:54.500 --> 00:00:59.160 line:95% align:center position:50% and we'll listen to their needs, making sure they're being heard. 00:00:59.320 --> 00:01:01.800 line:95% align:center position:50% I walked into the office, they greeted me. 00:01:01.920 --> 00:01:04.433 line:95% align:center position:50% Even though I was very nervous, they made me feel comfortable. 00:01:04.500 --> 00:01:07.880 line:95% align:center position:50% They sat me down, and I did not have a long wait at all. 00:01:07.960 --> 00:01:11.267 line:95% align:center position:50% Majority of the time, the patient does look nervous, 00:01:11.433 --> 00:01:15.333 line:95% align:center position:50% so I would explain to them that I do understand that today 00:01:15.400 --> 00:01:18.520 line:95% align:center position:50% you might feel nervous, and we will go from there. 00:01:18.600 --> 00:01:23.160 line:95% align:center position:50% We try to alleviate that fear and make that process for them as easy as possible. 00:01:23.233 --> 00:01:27.373 line:95% align:center position:50% Dr. Mark and his team, it was very caring. 00:01:27.440 --> 00:01:31.833 line:95% align:center position:50% After the first patient visit and they understand a path forward, 00:01:31.900 --> 00:01:36.133 line:95% align:center position:50% they feel like they can actually see how this can get resolved. 00:01:36.200 --> 00:01:38.633 line:95% align:center position:50% It was a life change for me. 00:01:39.440 --> 00:01:44.033 line:95% align:center position:50% I was able again to eat without concern. 00:01:44.600 --> 00:01:48.333 line:95% align:center position:50% When I opened my practice in 2018, I had that goal in mind, 00:01:48.400 --> 00:01:51.433 line:95% align:center position:50% just to provide an individualized care to patients 00:01:51.500 --> 00:01:53.233 line:95% align:center position:50% based on their needs and goals. 00:01:53.600 --> 00:01:56.733 line:95% align:center position:50% We do care, and we treat them as people, not patients.